Frequently asked questions
Everything you need to know about CardVeo.
No. The card opens in any modern mobile browser. Your audience just scans the QR code.
Yes, on the Business and Premium plans you can update the video any time.
Modern iOS and Android phones with a camera and an up-to-date browser.
Production typically takes 3–5 business days, plus shipping time within Europe.
Absolutely. Our Business and Premium plans are built for volume orders with discounts.
Yes. We store scan statistics anonymously and never expose personal data on the AR page.
15–30 seconds works best — short, punchy clips get watched to the end. We auto-compress your file so it always plays fast.
No — the QR stays the same forever. On Business and Premium plans you can swap the video or links behind it anytime, with no reprint.
Yes. The QR and link are fixed; only the content behind them updates. Perfect for campaigns, seasons and menu changes.
Yes — NFC is available as an add-on. Tap-to-open works on most modern phones, with the QR as a universal fallback.
Our standard plans start at 100 cards. Need fewer for a test? Ask us about a Sample Kit before your main order.
Yes. You approve a front/back proof before we print, and you can order a physical Sample Kit to check the materials first.
Send print-ready PDF, PNG or JPG artwork and an MP4/WebM link for the video. No design file? Our team can design it for you.
We print and ship across Europe, and can arrange international delivery on request — contact us with your address for a quote.
Tell us within 14 days with a photo and we’ll reprint and reship the affected cards free of charge.
Yes — we have use-case demos for restaurants, real estate, invitations, VIP and discount cards. Ask and we’ll send a matching example.